The following FAQs were updated on Monday 19 July to reflect changes to Government guidance.
What are your opening hours?
We're now open seven days a week - Monday to Sunday. Our opening hours are currently 12pm until 10.30pm, however, this may vary slightly with the film programme so please check screening times to plan your visit.
What safety procedures have you introduced for re-opening?
We've outlined our new safety measures here. They include staggered screening times, hand sanitising stations, increased cleaning throughout the day, the use of masks when not eating or drinking, signage for social distancing around the building and two seats between each booking in our screens.
What about face coverings?
We encourage you to continue to wear masks when moving around the building. Masks can be removed when seated in our cinema and bar.
Are you serving food and drinks?
Yes! We're serving our refreshed food menu and a range of alcoholic and soft drinks, with social distancing measures still in place in both our bars and on our terrace. Tables are available on a walk-in only basis.
If you'd like to take drinks into a screen for a film, we recommend pre-ordering them when booking your cinema tickets online - you'll find them on the next page once you've selected your seats.
How does social distancing affect seating?
We currently offer allocated seating only in our screens, to allow for social distancing. Our online booking system will automatically block out two seats either side of your booking to ensure the required distance between you and other cinema-goers, and every other row will be left empty*. Please be mindful when booking seats not to leave unnecessary spaces as seats are limited.
*Please note, rows will be reinstated from Friday 27 August. A two seat gap between your booking will be retained. Find out more here
Can I buy tickets at the Box Office?
Yes, although we strongly advise booking tickets online in advance due to our limited screen capacities in line with social distancing. Cashless payments are also preferred if possible.
Will my Broadway voucher/gift card still be valid?
Yes. Any gift vouchers purchased within the last year are still valid.
How can I get in contact with you?
If you need help with a booking or membership, please email firstname.lastname@example.org and a member of the team will get back to you as soon as they can. For more general information, you can also get in touch with us via social media.
Are you still supporting the COVID-19 contact tracing scheme?
Our Track and Trace QR code will remain available on entry and we encourage you to continue to check in upon arrival.
Has your refund policy changed?
We always try to be as flexible as possible with your booking, and so if you are no longer able to attend due to illness, having to self-isolate or any new travel restrictions, please contact us to speak to our Box Office team. We just ask that you give us as much notice as possible. During this challenging time for cinemas, we would be very grateful if you would consider donating the price of your ticket/s if you're no longer able to attend at short notice and have the means to do so.
Where are your monthly brochures?
We're not currently producing our traditional Broadway brochures. As we're now programming on a shorter rolling basis due to changeable plans, we won't be producing our traditional brochures for the foreseeable future. Our website and weekly newsletters will have up-to-date film listings available, and we have printed posterzines detailing our full monthly programme available in our foyer too.
What else can I do to support Broadway?
There are lots of ways to support us, including buying a Membership, Gift Vouchers, Seat Dedications or making a one-off or regular donation. Thank you!